Intro:
Are you an experienced Provider Customer Service Manager looking for a new opportunity with a prestigious healthcare company? Do you want the chance to advance your career by joining a rapidly growing company? If you answered “yes" to any of these questions – this is the position for you!
Daily Responsibilities:
Develops call center staff to include training, goal setting and motivation. Manages staff performance through the use of call center data and regular, individualized coaching sessions. Represents Customer Service as a decision-maker in various cross-functional meetings, projects, and activities. Utilizes departmental data and information to analyze trends and identify opportunities for improvement. Develops staff communications and training needs. Coordinates departmental projects, effectively managing resources in the process. Handles escalated customer issues according to company policy. Performs all other related duties as assigned. Requirements:
Minimum Education/Licensures/Qualifications:
Bachelor’s degree in a related field required or five years of management work experience may be substituted in lieu of a bachelor’s degree). Three to five years progressive experience in service operations department or call center. Three to five years experience in a health care operating environment. 3- 4 years of supervisory experience Proven experience in resource and / or performance management. Excellent leadership and problem solving skills. Excellent organizational, phone, communication and presentation skills. Ability to effectively communicate with a varied audience, both internally and externally. Hours for this Position:
Shift: Work hours 9-6 and sometimes 8-5 and training hours would be first full week and then on the job training with training days in between.
Start Date: 9/7/2020-12/5/2020
Advantages of this Opportunity:
Competitive salary, negotiable based on relevant experience Benefits offered, Medical, Dental, and Vision Fun and positive work environment Interested in being Considered?
If you are interested in applying to this position, please click Apply Now for immediate consideration.
aballesteros@healthcaresupport.com
Healthcare Support Staffing, Inc. is an equal employment opportunity employer and will consider all qualified applicants without regard to race, color, religion, disability, sex, sexual orientation, gender identity, national origin, protected veteran status, or any other characteristic protected by applicable local, state, or federal law
