VIP Coordinator

Job Description

A VIP Coordinator is a representative of the hotel, specializing in customized guest service. It is their responsibility to encourage a courteous, honest, reputable and professional atmosphere.

Responsibilities

• Responsible for the coordination of VIP stay from pre-arrival/arrival to departure
• Acts as a liaison between VIP guests and Resort
• Prepare and distribute amenity requests 
• Completes VIP coordinator checklist
• Follow-through on all VIP requests
• Follow-up on guests concerns and complaints
• Inspect VIP rooms
• Work closely with housekeeping to ensure VIP status on rooms 
• Work with Rooms controller to block rooms appropriately based on guests’ requests. 
• Keep in close contact with past guest and future guests to ensure their stay is memorable. 
• Other tasks as assigned by management
• NON-ESSENTIAL FUNCTIONS Include The Following.
• Assist Front Office at peak times 
• This brief job profile is to give a general idea of the job and in no way states or implies that these are the only job duties to be performed by the associate in this position. Other duties will be assigned.

Qualifications

• Preferred knowlege of Front Desk Operations,
• Preferred knowledge of Opera Management System,
• Vast knowledge of the local area, friendly, caring personality, willing to go one step further to please and clean and neat in appearance. 
• High level of pre planning, organizational skills, and ability to work with all departments and associates.
• Must be able to work holidays and weekends.