Area del puesto:
Telecomunicaciones
Publicación:
hace 2 años
Ubicacion del puesto:
Santiago de los Caballeros, Santiago - República Dominicana
Trabajo remoto:
No
Remuneración:
$USD 900 - 1000
Descripción
We are looking for a bilingual customer service-oriented Porting Coordinator. Critical to this role is the ability to speak and write in English at a proficient level.
What is porting? Porting is transferring phone numbers from one phone service provider to another. The porting coordinator controls this administrative process. You will be a member of the onboarding team working in partnership with our technical team and our customer support team. The target is to ensure excellent service standards, communicate efficiently and effectively with vendors, customers and team members to ensure that porting is completed successfully on every project
Duties and Responsibilities:
Serve as the single point of contact for porting projects
Coordinate and follow up with customers to ensure all documentation needed for
porting is submitted in a correct and timely manner
Validate and Process LOAs (Letters of Authorization) and submit port requests
Track and follow up on all submitted port requests with carrier(s) in a timely manner
Work closely with our technical team members, our partners located remotely, and with
carrier(s) to troubleshoot common porting issues to ensure all qualified numbers are
integrated and ported without any interruptions in service
Ensure correct registration of e911 service address for corresponding number(s)
Manage multiple simultaneous porting orders
Provide courteous, accurate, and on-going updates to customers and partners via phone
and email
Assist our customer support team by answering incoming customer calls and helping to
resolve product inquiries and service requests
Use our standard ticket management system to create, research, refer and close porting
tickets
Follow communication procedures and guidelines and ensure proper documentation
Skills & Requirements:
Bilingual in English and Spanish
Minimum of 2 years of proven customer support experience or experience as a client
services representative
Ability to manage the day-to-day operational aspects of all ongoing porting priorities
Sense of urgency in meeting all deadlines
Customer-focused style with the skills and ability to handle stressful or difficult
situations
Strong written and verbal communication skills
Precise attention to details
Familiarity with CRM systems and practices
Requisitos
Experiencia:
en el area de Telecomunicaciones -2 años de experiencia
Programas y Tecnologías
CRM - Avanzado