Service Operations Specialist

Position Summary:

As a Service Operations Specialist at White Shark Media®, your role is to support the continuous improvement of our service team departments by executing process-oriented and administrative tasks as well as preparing department-wide reports.

In this role, you will be working directly and reporting to the Service Operations Manager.

Responsibilities

#1 Administrative Support on the Salesforce Platform

• Project Management, including all project and task assignments for the Client Experience Department.
• Budget Change Case Management
• Operation Request Queue Management
• Collaborate with Salesforce requests for overall task management
• Identify and Maintain hygiene for all tasks and data within SalesforceUpkeep of Portal licensees and monitor usage

#2 Service Process Support

• Assign categories for Client Satisfaction surveys
• Red flag reporting and validation
• Knowledge Base support (administration and troubleshooting)
• Create and update email distros for new partners
• Provide Portal Access to New Partners

#3 Reporting

• Spiff and Contest Tracking
• TV Screen Display of Weekly KPIs
• Generate Microsoft AdSpend Audit Report
• Generate Transition File
• Generate Optimization Audit
• Account Solutions Reporting

#4 Contribute to the development and implementation of new projects, activities, and processes that benefit the performance of the departments and the company

Required Skills & Qualifications:

Written English Level: Advanced

Education: Active student or recent graduate of Business Administration, Industrial Engineering, Project Management or related fields.

Experience: No previous experience is required for this role.

Know-How & Certifications:
G Suite Cloud (Gmail, Google Drive)

Training is provided for the use of our internal tools & software (Salesforce, KB, Trackers)