Key functions include:
Providing incident management, event management, and service management. You will also
work on service restoration, sustainability, and proactive service improvement.
Providing 24x7x365 Network Operations support in a follow the sun NOC.
Providing second-level network Incident Management in the NOC; with the main focus on
service restoration.
Mentoring junior engineers for technical and professional advancement.
Participating and at times leading Crisis Team conference calls, and can identify required
resources beyond telecommunications.
Implementing repeatable move, add, changes for LAN, WAN, security, wireless, remote
access, load balancing, and cloud connectivity.
Functioning as a single point of contact for other NOC engineers for Incidents and Changes.
Building support documentation and delivering training to NOC staff.
Employing production monitoring tools to ensure that all systems are running and available.
Ensuring effective communication to internal customers.
Job Qualifications
REQUIREMENTS (SKILLS / EXPERIENCES) FOR THE ROLE:
Certifications Preferred: Network +, CCNA, CCNP
5 years of experience working with a TCP/IP network
Advanced knowledge of Carrier Services – WAN Circuits, MPLS, VPNS, VRFs, DWDM, Frame
Relay, Point to Point, OCx, DS3, E/T1s
Advanced knowledge of networking infrastructure suppliers and service offerings including;
Cisco, Viptela, F5 Networks, Aruba, Juniper, Checkpoint, Palo Alto, Riverbed, Zscaler, Sonus,
and Avaya
Demonstrable understanding of network load balancers and firewalls
Experience with monitoring applications such as CA Spectrum, EMC Smarts, etc
Expertise with the following operating systems; Cisco IOS/NXOS, Linux, Unix, Microsoft
Familiarity with IT governance standards and compliance including ITIL, PCI, and SOC
Associate’s Degree in Information Systems, Information Technology (IT), Computer Science,
Engineering, or other technical/IT field
Strong customer service skills. Good temperament, ability to handle stressful situations, and
also provide customer-facing support in a professional manner.
Proficient in using Microsoft Office suite for effective teamwork and communications
Strong analytical skills, able to use complex data to find opportunities, recognize problems and
draw logical conclusions.
Ability to produce and present technical information to both technical and non-technical
personnel
Teamwork; establish and maintain effective and appropriate working relationships with those
contacted during the course of the workday
Available to work a shift that includes a weekend day, including some holidays to support
24x7x365 coverage