Network Engineer NOC L2

anunciocaducado

Detalles del trabajo

Area del puesto: Informática / Internet

Publicación: hace 2 años
Ubicacion del puesto: - Costa Rica
Trabajo remoto: No
Descripción

Key functions include:


 Providing incident management, event management, and service management. You will also 
work on service restoration, sustainability, and proactive service improvement.
 Providing 24x7x365 Network Operations support in a follow the sun NOC.
 Providing second-level network Incident Management in the NOC; with the main focus on 
service restoration.
 Mentoring junior engineers for technical and professional advancement.
 Participating and at times leading Crisis Team conference calls, and can identify required 
resources beyond telecommunications.
 Implementing repeatable move, add, changes for LAN, WAN, security, wireless, remote 
access, load balancing, and cloud connectivity.
 Functioning as a single point of contact for other NOC engineers for Incidents and Changes.
 Building support documentation and delivering training to NOC staff.
 Employing production monitoring tools to ensure that all systems are running and available.
 Ensuring effective communication to internal customers.

Job Qualifications


REQUIREMENTS (SKILLS / EXPERIENCES) FOR THE ROLE:


 Certifications Preferred: Network +, CCNA, CCNP
 5 years of experience working with a TCP/IP network
 Advanced knowledge of Carrier Services – WAN Circuits, MPLS, VPNS, VRFs, DWDM, Frame 
Relay, Point to Point, OCx, DS3, E/T1s
 Advanced knowledge of networking infrastructure suppliers and service offerings including; 
Cisco, Viptela, F5 Networks, Aruba, Juniper, Checkpoint, Palo Alto, Riverbed, Zscaler, Sonus, 
and Avaya
 Demonstrable understanding of network load balancers and firewalls
 Experience with monitoring applications such as CA Spectrum, EMC Smarts, etc
 Expertise with the following operating systems; Cisco IOS/NXOS, Linux, Unix, Microsoft
 Familiarity with IT governance standards and compliance including ITIL, PCI, and SOC
 Associate’s Degree in Information Systems, Information Technology (IT), Computer Science, 
Engineering, or other technical/IT field
 Strong customer service skills. Good temperament, ability to handle stressful situations, and 
also provide customer-facing support in a professional manner.
 Proficient in using Microsoft Office suite for effective teamwork and communications
 Strong analytical skills, able to use complex data to find opportunities, recognize problems and 
draw logical conclusions.
 Ability to produce and present technical information to both technical and non-technical 
personnel
 Teamwork; establish and maintain effective and appropriate working relationships with those 
contacted during the course of the workday
 Available to work a shift that includes a weekend day, including some holidays to support 
24x7x365 coverage

Requisitos
Idioma:
Inglés avanzado
Portugués basico
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Sobre el Anunciante
Manpower Caribe y Centroamérica
Costa Rica